Return Policy

Agung Rejeki Return Policy

Our refund policy is valid for 3 calendar days from the date you receive your item. If this time limit is exceeded, we are unable to process requests for a full refund or exchange of goods.

Terms of Return of Goods
To be processed, returned items must meet the following criteria:

Unused and in the same condition as when you received it.

Returned in original and complete packaging.

Non-Returnable Items
We cannot accept returns for:

Items that are not in original condition, damaged, or missing parts are not due to our fault.

Items returned more than 3 days after the delivery date.

Discounted or promotional items (sale is final and no refund applies).

Refund Procedure
Receipt and Inspection: Once we have received and inspected your returned item, we will send you a confirmation of receipt via email.

Approval/Rejection: In the confirmation email, we will inform you of our decision to approve or deny your refund.

Refund Process: If approved, the refund will be processed to your original payment method (e.g. credit card, bank transfer, e-wallet) within a few business days. Processing time may vary depending on the policies of your payment service provider.

If Funds Have Not Been Received
If you have received a refund notification but the funds have not been credited to your account:

Double-check your bank account or e-wallet.

Contact your credit card provider or bank, as there may be additional processing time before the funds are reflected on your statement.

If after the above steps the funds still have not arrived, please contact us at:

Email: cs@agungrejeki.site

Phone: +62 821-2888-9375

Goods Exchange
We only accept exchanges for items that have manufacturing defects or are damaged upon receipt. If you need to exchange an item, please contact us via email at cs@agungrejeki.site to start the exchange process with a similar product.

Reshipment of Goods
Shipping costs for returning items are the sole responsibility of the customer.

The initial shipping fee is non-refundable. If a refund is approved, the initial shipping fee will be deducted from your total refund.

For high-value items, we strongly advise you to use a shipping service that provides tracking and/or insurance. We do not guarantee receipt of items you send back without adequate proof of delivery.

Need help?
If you have any further questions regarding refunds or returns, please feel free to contact our team:

cs@agungrejeki.site

+62 821-2888-9375